| MAC Security Systems | Typical Providers |
|---|---|
| Reliable, rapid response. We dial in remotely to fix issues, if technically possible. Your site stays protected. Staff barely notice | Alarm won't set at 3am + no response = furious staff hanging around for hours |
| Qualified engineers get your systems back up to proper operational standards asap | Standards drop over time. Leaving faults to pile up and your systems in a mess |
| Honest pricing that doesn’t squeeze every penny. Fixed-price contracts and no surprise increases. | Regular price hikes, unexpected upgrade costs that don’t match the worsening service |
| If you want six cameras but four is enough, we'll tell you. Clear explanations. No unnecessary upsells. | Some providers may recommend equipment you’re not convinced you actually need |
| If we mess up, we hold our hands up and put it right quickly. One team, one answer, one fix. | With several providers, expect delays and a lack of ownership when problems arise |
| We listen, diagnose and sort faults quickly - and where possible, pre-empt issues before you even notice them | Fault lists that drag on for months without clear updates or resolutions |
| Zero admin chaos. One number, one team and coordinated nationwide service through the MAC Network and MAC Service | Juggling multiple Fire & Security providers means chaotic admin |
| Same quality, same documentation, same pricing from Stourbridge to Scotland | Different prices, different response times, different excuses across your sites |
| People buy from people. Expect a genuine partnership that lasts for years | Unappreciated. Treating you like 'just another invoice' |
| Your security works consistently in the background. You barely need to think about it. | Recurring security issues that disrupt operations and drain your team’s time |
